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Privacy Policy

 

 

Privacy Policy for DroneXP.in

Effective Date: 1st November 2025

AviaX Systems Private Limited (“Company”, “we”, “us”, “our”) owns and operates dronexp.in (“Website”). This Privacy Policy describes how we collect, use, share, and protect personal data on this Website in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) of India.

1. Personal Data We Process

We may collect and process the following categories of personal data:

  • Name, contact details (email, phone), profile image

  • Government-issued identity numbers (if required for regulatory purposes)

  • Payment and billing information

  • Usage data (IP address, device details, browser info)

  • Cookies and tracking technology data

  • Location data (if permitted)

  • Other information you voluntarily provide (e.g., support queries, feedback)

2. Purpose of Processing

We use your personal data for purposes including:

  • Registering accounts and managing user profiles

  • Processing and fulfilling transactions

  • Providing customer support

  • Marketing and sending updates with your consent

  • Website analytics, improvement, and security

  • Legal and regulatory compliance

3. Disclosure and Sharing of Data

Personal data may be shared with:

  • Service providers and processors under contract (IT, payment, analytics)

  • Regulatory authorities (if legally required)

  • Partners and affiliates (where applicable)
    We do not sell personal data, and transfers outside India are made only with adequate safeguards.

4. Data Security

We implement reasonable security safeguards including encryption, access controls, and secure storage to protect personal data. Despite these measures, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute data security.

5. User Rights

As a data principal under DPDPA, you have the right to:

Under India’s Digital Personal Data Protection Act (DPDPA), Dronexp must ensure all personal data processing is lawful, transparent, and respects defined user rights. The law describes clear legal bases for data processing and grants extensive rights to users, known as "data principals".

Lawful Bases for Data Processing

  • Consent: The primary lawful basis. Before collecting or using personal data, Dronexp must obtain clear, informed, specific, and freely given consent from users for each identified purpose. Consent must be granular and not bundled, and users must be able to withdraw it easily at any time.

  • Legitimate Uses: Processing is permitted without prior consent only for certain legitimate uses defined by the Act, such as:

    • To fulfil any legal obligation or comply with law enforcement requests.

    • For government functions, public interest, or disaster management.

    • For medical emergencies or to protect life, safety, or health.

    • For employment-related purposes.
      Exceptions are narrowly defined, and processing outside consent must still comply with transparency and proportionality requirements.

User Rights under DPDPA

  • Right to Access: Users can obtain a summary of their personal data being processed, the purposes of processing, and the details of third parties with whom their data has been shared.

  • Right to Correction and Updating: Users can request correction, completion, or updating of inaccurate or incomplete personal data within a reasonable timeframe.

  • Right to Erasure: Users can request deletion of their personal data when it’s no longer needed for the stated purpose or if consent is withdrawn, subject to certain legal exceptions.

  • Right to Grievance Redressal: Dronexp must provide a simple mechanism to resolve complaints. Users can escalate unresolved issues to the Data Protection Board of India.

  • Right to Withdraw Consent: At any time, users can revoke their consent for data processing. Processing must cease upon withdrawal, though services tied to that data may be affected.

  • Right to Nominate: Users may appoint another individual to exercise their rights in case of death or incapacity.

  • Right to Restrict Processing/Objection: Users can restrict how their personal data is used, especially for direct marketing or automated decision-making in some scenarios.

 

6. Consent

By using dronexp.in and providing data, you consent to its processing as described herein. Consent may be withdrawn any time via our contact methods; such withdrawal may limit site functionality.

7. Children’s Data

We do not knowingly collect personal data from children under the age specified by the DPDPA. For any processing of minors’ personal data, verifiable parental/legal guardian consent is required.

8. Complaints and Redress

If you have concerns about our data practices, you may contact us directly. Additionally, you may lodge a complaint with the Data Protection Board of India (DPB) via their official portal.

9. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be notified by posting on this page, with the effective date shown above. If changes materially affect your rights, we will provide additional notice.

10. Contact Information

To exercise your rights, ask questions, or complain about data processing, contact:
AviaX Systems Private Limited
Email: academy@aviaxp.in
Address: 14/236, Bhavi Tower, Mannuthy Palakkal Road, Thrissur-27, Kerala